Returns and exchanges are allowed within 14 days of package receipt. Within this timeframe you must email us for a return authorization # and return instructions. The following will apply to all returns and exchanges:
1 – Return shipping charges are the responsibility of the buyer. This includes all future shipping charges on exchanges. We will invoice you via PayPal and your exchange will ship out once we receive your payment.
2 – Items must be in new condition with all un-removed manufacturer tags & original packaging, no exceptions.
3 – A 20% restocking fee will be charged on boots or cowboy hats with product boxes not returned wrapped in an outer protective box, shipping bag or similar product.
4 – A 50% restocking fee will be charged on items returned to us from refused shipments.
5 – You may select a carrier of your choice for return shipments, however we suggest utilizing a trackable method for return shipments.
6 – A $15 restocking fee will be charged on any returned item that originally received free shipping.
7 – The buyer assumes all responsibility in purchasing a “No Returns” Clearance item. No return items include closeouts and clearance. No returns means no returns or exchanges. Any shipments received sold as a closeout item will be returned to the sender.